Refund Policy

Request a return

Email support@defkit.com with your order number and the item details within 30 calendar days of delivery. Ask support for the return instructions and address before posting the item. Eligible returns include free return postage.

Refund timing

We initiate refunds within 10 calendar days of receiving and inspecting the return.

Australian Consumer Law

The voluntary return window applies alongside your rights and remedies under Australian Consumer Law. Contact us if an item is faulty, damaged or differs from its description.

What to tell us

In your message, name the item and explain the reason for the request. For example, let us know if a clipboard arrived damaged or if an item differs from its listing. Keep the order number handy for any follow-up.

Use the return instructions supplied by support for your request. The correspondence address shown on our Contact page is for mail correspondence.